Terms and Conditions

Information

Access Aged Care collects information from you for the purpose of providing quality health care. You will be required to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat any medical condition and to provide you with the best possible health outcomes. Your personal information will only be used for the purposes for which it was collected or as otherwise permitted by law, and we respect your right to determine how your information is used or disclosed.

 

I understand the reasons why my information must be collected, and for the purposes for which my information may be used or disclosed. I understand that if my information is to be used for any purpose other than that set out above, my further consent will be obtained.

I request that you forward a health summary to Access Aged c/- Suite 5, 14 Garden Boulevard, Dingley Village, VIC 3172 or via email to agedcare@accesstelehealth.com.au. Please include CMA / Health Assessments, recent pathology results, relevant notes, specialist letters, current medications and any other clinical information.

I require the ongoing clinical support, if available, of an Access Aged Care Nurse at all of my medical consultations and require their assistance, before, during and after each consultations.

By signing, you (as a consumer or representative of) are consenting to the collection of your personal information and that it may be used or disclosed by Access Aged Care. For example for the following purposes:

1. Administrative purposes in the operation of our service
2. Billing purposes, including compliance with Medicare requirements
3. Disclosure to others involved in your health care, including treating doctors and specialists outside this service
4. For legal related disclosure as required by a court of law
5. To comply with any legislative or regulatory requirements (i.e. notifiable diseases)
6. For use when seeking treatment by other doctors in this practice
7. For sending E-Scripting prescriptions to your nominated pharmacy
8. Access Aged Care is required to seek patient consent for the presence of a third party during their consultation. A patient is entitled to either consent or decline the presence of a third party. Due to the Access Aged Care model, the presence of a Practice Nurse is integral in supporting our collaborative care model and providing you clinical support with doctors either in a face-to-face or telehealth capacity. By signing this document, you acknowledge and consent to the presence of a third party, specifically an AAC Practice Nurse, during your consultation. This is to provide the necessary clinical assistance and support required for the effective facilitation of consultations, whether conducted face-to-face, via telehealth, or through other communication methods. Your consent confirms your understanding of the purpose and necessity of this arrangement to ensure the highest standard of care during your consultation.
9. Scripting responsibilities for new consumers remains with the previous doctor until the consumer is seen by Access Aged Care for their initial consult. Access Aged care doctors will not complete owing scripts for consumers before their initial consult with Access Aged Care.
10. For more information regarding our privacy policy and how we collect your information please visit our website: https://accesstelehealth.com.au/access-telehealth-connected-healthcare/privacypolicy

At all times we are required to ensure that your details are treated with the utmost confidentiality. Your records are very important and we will take all the necessary steps to ensure they remain confidential.

 

For more information regarding our privacy policy and how we collect your information please visit our website: https://accesstelehealth.com.au/access-telehealth-connected-healthcare/privacypolicy. At all times we are required to ensure that your details are treated with the utmost confidentiality. Your records are very important and we will take all the necessary steps to ensure they remain confidential.

 

 

Services and clinical relationship

Access Aged Care will work with Facility to ensure that your immunisations are up to date.  If we require any consents to be completed our clinical team will reach out to resident or authorised representative.

At Access Aged Care, our purpose is “Connecting People. Improving Health Outcomes.” We are committed to delivering the best possible care to our residents. To continually enhance your experience, we may introduce new services from time to time. By agreeing to our terms and conditions, you acknowledge and accept the introduction of these new services as they are communicated to you. We are excited to bring you innovative solutions that align with our dedication to operational excellence, enhancing customer solutions, and re-imagining care.

We operate a network of co-managed clinicians, including General Practitioners (GPs), Nurse Practitioners (NPs), Specialists, and nurses. As part of our commitment to quality and compliance, we conduct medical indemnity checks and other credentialing processes for all clinicians engaged in our services. While our doctors primarily operate as independent contractors, ultimate clinical decision-making remains solely at the discretion of the individual clinician and not Access Aged Care. By engaging our services, you acknowledge and consent to the allocation of any appropriately qualified clinician within our network to deliver care as part of our co-managed service model.

Access Aged Care respects your right to make choices regarding Healthcare Providers. Should at any stage you choose to cease engagement with our entire service we require at least 14 days’ notice to allow for adequate planning and transition of care to your nominated treating practitioner. Some terms and conditions will continue to apply beyond the cessation of services. In circumstances where there has been a breakdown in the treating relationship, Access Aged Care Practitioners, at their discretion reserve the right to cease the provision of healthcare, the resident or their nominated decision maker will be required to arrange for an alternative healthcare provider within 14 days notice that we are no longer able to facilitate care.

 

I understand that, to ensure access to care, some services will be delivered via telehealth (video or phone). I provide my consent and acknowledge the risks associated with receiving medical services through these means. I recognise the limitations of telehealth, including potential challenges in clinical assessment, the inability to perform physical examinations, and the privacy considerations inherent with these services and within an aged care setting. To help mitigate these limitations and support me in receiving these services, I request and require the clinical assistance of an Access Aged Care nurse during my telehealth consultations.

I consider Access Aged Care to be my regular primary health provider and agree for them to represent this relationship within MyMedicare. I understand that there is no cost to register for MyMedicare.

I understand that registering in MyMedicare is voluntary.

I consider this practice to be my regular primary health care provider.

I understand that I can only be registered with one practice at a time. By submitting this form, any existing registration in MyMedicare will be withdrawn, and my previous practice and provider will automatically be notified that I am no longer registered with them under MyMedicare.

I understand that I will remain registered unless:

I register with a different practice.

I request my GP/practice or Services Australia to withdraw my registration.

My GP or practice decides to withdraw my registration.

I understand that there is no cost to register in  MyMedicare.

I declare I have read and understand the MyMedicare Privacy Notice and consent to my personal information being collected, used and disclosed by the relevant agencies such as Services Australia, the Department of Health and Aged Care, the Australian Digital Health Agency and, where applicable, the Department of Veterans’ Affairs as specified in the MyMedicare Privacy Notice (a link to this notice is provided in the Privacy Statement at the bottom of this form).

I understand that I can register for MyMedicare even if the information requested in the ‘About You’ section of this form is not provided.

 

You can also read the:

Services Australia privacy policy at: www.servicesaustralia.gov.au/privacy

Department of Health and Aged Care privacy policy at: https://www.health.gov.au/resources/publications/privacy-policy

Australian Digital Health Agency privacy policy at: https://www.myhealthrecord.gov.au/about/privacy-policy , and

Department of Veterans’ Affairs privacy policy at: https://www.dva.gov.au/privacy-policy

 

 

Administrative

I authorise Access Aged Care to send information and discuss my details with the next of kin/s listed within my forms. By submitting this form, I agree and give permission for AAC to contract my nominated NOK or power of attorney on my behalf by phone, email, or other communication channels for marketing, promotional, and informational purposes. I understand I or they may opt out at any time by following the instructions provided in our communications.

I understand that additional paperwork may be required to facilitate no out-of-pocket billing for the services provided by Access Aged Care. I agree to complete this paperwork in a timely fashion. In the event I do not complete it, I will receive ample notice and reminders to finalise the paperwork before Access Aged Care concludes its services. Access Aged Care will not suspend access to any medical services while I am working towards completing the paperwork, and I agree to have this completed within 4 weeks. In the event I do not submit paperwork I understand Access Aged Care will offboard me as a resident and I will no longer be able to receive Medical services. In the event an ongoing financial arrangement cannot be established or continued, I agree to assign my right to benefits to the Practitioner who rendered all service(s) or I offer to assign all my right to benefits to the Access Aged Care Practitioner and their network for all services I have received. My use of Access Aged Care services and their Practitioners, without objection at the time-of-service delivery—whether provided face-to-face or via telehealth—constitutes my consent and acknowledgment of the benefit to be assigned to the Practitioner who rendered the service at that time. A change in the relationship, including termination by either myself or Access Aged Care after a consultation has taken place, does not alter this assignment or the associated benefits to the Practitioners and Access Aged Care and this assignment for consultations with Access Aged Care endures.

I authorise:

1. Access Aged Care to use Centrelink Confirmation eServices to perform a Centrelink enquiry of my customer details and concession card status in order to enable the business to determine if I qualify for a concession, rebate or service.
2. Services Australia to provide the results of that enquiry to Access Aged Care (Dr Me Pty Ltd)

I understand that:

1. Services Australia will disclose personal information to Access Aged Care including my name/address/concession card status to confirm my eligibility for fee support and ongoing services provided by AAC
2. this consent, once signed, remains valid for all consultations I have received as a resident of Access Aged Care.
3. I can, however am unable to get proof of my circumstances/details from Services Australia and provide it to Access Aged Care so they can determine my eligibility for services, concessionary services and fee support.
4. if I withdraw my consent or don’t alternatively provide proof of my circumstances or details, I may not be eligible for services provided by Access Aged Care.

 

If at any time my authorisations change, I will notify Access Aged Care in writing and understand that updates may take up to 28 days to process and that any services received in that time will be via the original agreement. I understand if my requested change cannot be accommodated that I may be offboarded from Access Aged Care and required to secure my own ongoing doctor.