FAQs

Access Aged Care FAQs for Residents & Families

How much does it cost?

All consultations through Access Aged Care are bulk-billed, so there is no out-of-pocket cost to you.

What is a telehealth consult?

Telehealth video consultations are an alternative option to physical consultations and are conducted using Access Telehealth software, the internet and a webcam.

Is it easy to use the telehealth software?

Yes. Our software is user friendly and you’ll be supported by your care team and our own Access Aged Care customer support team should you encounter any difficulties.

What are the advantages of a telehealth video consultation?

Telehealth consultations will reduce the waiting time to see your GP or specialist, making it easier to get quality healthcare faster. And because you don’t have to leave your residence, you’ll save both time and travel costs.

Do I get a doctor who visits the home?

Yes. Your Access Aged Care team consists of both onsite and telehealth clinicians working together to look after you.

Can my family attend my appointments?

Yes. We arrange regular case conferences with our team and your family, and they can attend the home as normal, or even be sent details of the appointment to join remotely, if they prefer.

Have other questions?

If you’ve got any other questions, please speak with your Care Manager.